Our Underlying Values and Principles
We believe that the capacity to accomplish our mission requires that we
have a clearly defined set of principles that are based on sound and
proven values. Achieving our mission requires that all of our team
members subscribe to the values and principles that we consider
essential. Our underlying values include, but are not limited to, the
following: Honesty, Integrity, Ethics, Respect for Others, Loyalty,
Passion for Serving Others, Accountability, Responsibility, Dedication,
Commitment, Teamwork, Focus and Proactive Behavior. While this is a
lengthy, and seeming long and idealistic listing, we believe that these
and similar values provide a good foundation for the principles which
guide our company.
Principles are fundamental observations concerning the relationships
between action and the subsequent effects of that action on the
attainment of organizational objectives. Our Principles of Business
Conduct are based on the values we embrace and represent who we are and
what we stand for. We strive to earn and maintain the trust and respect
of all with whom we conduct business.
Each of us has an individual responsibility for ethical behavior. The
success of Jackson Property Company depends on our individual moral
character, commitment to the organization, and self-control. We cannot
achieve organizational success without individual success and vice
versa. While all of our team members are expected to read, understand
and commit to these principles, ensuring that they govern our actions is
a matter of individual spirit and intent. These principles include but
are not limited to the following:
1. Our responsibility to our employees: We respect the dignity of each
Jackson Property Company employee. Each of us wants and deserves a
workplace where we are respected, satisfied, and appreciated. Abusive,
harassing or offensive conduct, whether verbal, physical or visual, is
unacceptable. We are encouraged to speak out when a co-workers conduct
makes us uncomfortable, and to report harassment to our managers and to
Employee Resources when it occurs.
We are all responsible for conducting our work activities to the best of
our ability. Each of us will be familiar with the Jackson Property
Company Employee Handbook and other Company policy manuals and will
strive to comply with them in practice and in spirit
2. Our responsibility to our clients and our residents: Jackson Property
Company exists solely because of our clients, investors and our
residents and serving them is the basis of our business.
a. We will build long-term relationships
with our clients and our residents by demonstrating honesty and
integrity. All of our marketing and advertising will accurately
represent our products and services.
b. We must protect information about our clients, investors and our
residents just as carefully as we would our own and as the law requires.
Residents should be given access to personally signed documents in
accordance with company policy. Clients and investors will have full
access to all information concerning their property.
c. We will treat the investment of our client with all diligence and
care as if it were our own.
d. We have a responsibility to protect all assets entrusted to us from
loss, damage, misuse or theft. Client assets, such as funds or
computers, may only be used for business purposes.
e. We will safeguard all proprietary information by keeping it secure,
and limiting access to those who have a need to know in order to do
their jobs. Proprietary information includes any information that is not
generally known to the public and is helpful to Jackson Property
Company, or would be helpful to competitors. The obligation to preserve
proprietary information continues even after employment ends.
3. Accuracy of Company Records: We
require honest and accurate reporting of information in order to make
responsible business decisions. All financial books, records and
accounts must accurately reflect transactions and events, and conform
both to required accounting principles and to Jackson Property Company's
internal controls. No false, misleading or incomplete entries may be
4. Business Communications: All business records and communications
should be clear, truthful and accurate. We will avoid comments
containing exaggeration, colorful language and the like in
communications of all kinds, including e-mail and informal notes or
memos. Business records and communications often become public through
litigation, government investigations and the media. Records should be
maintained according to Jackson Property Company=s record retention
5. Our responsibility to our vendors: Building quality relationships
with other companies gives Jackson Property Company a competitive
advantage as follows:
a. Doing Business with Others: We will
strive to ally with companies that share our commitment to ethics and
values. We will not do business with others if they violate the law, or
if a business relationship with them would likely harm our reputation.
b. Spending Practices: Decisions to spend or commit Company assets or
assets of our clients must be based solely on the best interests of our
client and our company. Vendors earn our business based on product or
service suitability, price, delivery and quality. Our purchase
agreements and contracts will clearly identify the services or products
to be provided, their costs and any other relevant terms. Costs must be
commensurate with the services or products provided.
6. The Decision Making Process: We will
make business decisions based on the best interest of our clients and
Jackson Property Company. Playing favorites or having conflicts of
interest in practice, or in appearance, is contrary to fair treatment
and good business judgment. We will avoid any relationship, influence,
or activity that might impair, or even appear to impair, our ability to
make objective and fair decisions when performing our jobs. When we are
required to disclose any relationship to our client or investor we will
always provide full disclosure.
7. We will endeavor to be a learning organization that respects and
encourages hard work, innovation and creativity. Our employees will be
encouraged, recognized and rewarded for their efforts, best practices
and the achievement of their goals for their property.